A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can’t hear, device making noises, can’t make or receive calls, and device won’t sync.
Perform a factory data reset only if absolutely necessary as it removes all data including:
- Google account
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.)
- An alternate reset method is available if the device can be powered on and is responsive.
- If troubleshooting third-party apps, disable the Automatic Restore option.
- Ensure device is powered off.
If screen is frozen, remove/reinsert battery.
- Press and hold the Volume Up/Down buttons (located on the upper-left edge) and the Power button simultaneously. When the Samsung logo appears, release only the power button.
- From the Recovery screen, press the Volume down button to select wipe data/factory reset.
- Tap the Home icon (located at the bottom).
- Tap the Volume Up button to continue.
Allow the factory reset process to complete (approximately 1 minute).
- Ensure “reboot system now” is selected.
- Tap the Home icon .
Allow up to 10 minutes for the factory data reset and reboot processes to complete.
To set up the device after the reset has completed, refer to Initial Activation and Setup.